Last Updated: July 24, 2023

 

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our signage services and website. By using ACE Signs, you consent to the practices described in this policy.

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Information We Collect:

 

We may collect the following types of information from you:

• Contact Information: Name, email address, phone number, postal address, and other details you provide when making inquiries or placing orders.

• Project Information: Details about your signage requirements, such as design specifications, size, and location.

• Payment Information: Credit card details or other payment information necessary for processing your orders.

• Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and referring URLs.

• Customer Feedback: Comments, reviews, or testimonials you voluntarily provide about our services. 

 

Use of Information:

 

We use the collected information for the following purposes:

• Provide and deliver our signage products and services to fulfill your orders.

• Respond to your inquiries, requests, and customer support needs.

• Improve our services, website, and customer experience based on user feedback and interactions.

• Process payments and prevent fraudulent activities.

 

Data Sharing:

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We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in delivering our services and improving our website. These third parties are bound by confidentiality agreements and are prohibited from using your data for any other purposes.

 

Legal Basis for Processing:

 

We process your personal information based on the following legal grounds:

• Contractual Obligations: To fulfill our obligations in providing you with requested services and products.

• Legitimate Interests: To improve our services and website based on user interactions and feedback.

 

Data Security:

 

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is entirely secure.

 

Data Retention:

 

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

 

Marketing Communications:

 

We may occasionally send you marketing communications about our products, services, promotions, or events if you've opted-in to receive them. You can opt-out of these communications at any time.

 

Children's Privacy:

 

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the data.

 

Updates to the Privacy Policy:

 

We may update this privacy policy periodically to reflect changes in our data practices or legal requirements. Any updates will be posted on our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy regularly.